Never recieved my order
Hi Ashley — that’s definitely not okay, and we appreciate you letting us know. Please send us your order number so we can dig in right away and figure out what happened. We’ll get this sorted ASAP.
Stocking up is that cool, puffy fill—usually both hinds—after stall time or hauling. Serious swelling is hot, painful, one-leg, or paired with lameness/fever. This page gives you the barn-simple checks and what to do next—cool first, then coat. No menthol burn, no alcohol sting, no perfumes or dyes.
Feature | Stocking Up (Inactivity Edema) | Serious Swelling (Examples) |
---|---|---|
Legs affected | Usually both hinds | Often one leg (cellulitis, tendon/ligament strain, joint issue, abscess) |
Temperature/pain | Cool, minimal pain | Warm/hot and tender; horse may resent touch |
Onset | After stall time/hauling | Sudden after hard work, slip, puncture, or with fever |
Movement effect | Improves with 10–15 min walking | May worsen or lameness appears with movement |
Other clues | Soft, even fill; normal attitude | Digital pulse, head-bob, wound/ooze, marked asymmetry, fever |
Typical response | Move → light Gel → optional clean wraps | Vet exam; cool calmly; protect limb; follow treatment plan |
This guide supports barn decision-making; it doesn’t replace a veterinary diagnosis.
Scenario | What To Do | Products |
---|---|---|
Morning puff after stall | Walk 10–15 min → thin Gel → clean wraps if desired | DiO 16oz Gel |
After a hard ride (heat present) | IceBath™ → CryoSpray® → thin Gel; wraps overnight | IceBath™ · CryoSpray® · DiO 16oz Gel |
One leg hot, painful, feverish | Quiet stall → call vet; gentle cool only if advised | — |
Won’t bear weight / severe lameness | Emergency vet; protect limb; do not medicate without guidance | — |
Boot rubs / scurf | Clean/dry → feather-thin cream → let set before gear | Rapid Relief Cream |
Topicals support comfort; they don’t replace diagnosis or treatment.
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