Draw It Out® FAQ

Straight answers for real riders. No theatrics. No heavy perfume. Just calm, label-true guidance that keeps barns steady.

Rider-First Show-Aware Sensation-Free
All Products Cooling (IceBath™ / CryoSpray®) Routines & Wrapping Skin Care Nutraceuticals Safety & Compliance (FEI/USEF) Shipping (US & Intl) Subscriptions Orders & Returns Dealers & Events #TeamDIO
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Products & Use

Gel vs RTU Spray vs Concentrate — when do I use each?
  • Gel (16oz): Thin layer on intact skin. Wait until hair is dry-to-touch before boots/wraps. Shop
  • RTU Spray: Fast, even coverage post-ride/haul. Let absorb before sheets/tack.
  • Concentrate (32oz/128oz): Mix fresh for massage/spray/soak—great for multi-horse programs. Shop 32oz · Shop 128oz

Guide: Daily Liniment Routine

IceBath™ vs CryoSpray® — which cooling option should I choose?

IceBath™ is a full-body cooling wash for quick, clean, show-aware cooldowns. CryoSpray® is targeted cooling for hot spots or between runs. Many riders use both: IceBath™ after hard efforts, CryoSpray® on the specific zones that run hot.

IceBath™ · CryoSpray® · Cooling Playbook

Drop your short how-to clip here: cooling sequence (cool → dry → thin gel → gear).

What should I use for rubs, scurf, or stubborn skin spots?

Rapid Relief Restorative Cream (targeted cream) and RESTOREaHORSE® Liqui-Gel Salve (clingy, stay-put) are built for calm support on trouble areas. Follow label directions and consult your vet for persistent issues.

Rapid Relief Cream · RESTOREaHORSE®

Do you have nutraceuticals for hydration or digestive comfort?

Yes. Hydro-Lyte™ with GastroCell® supports hydration and gut comfort—helpful during heat, hauling, and recovery days. Always provide fresh water and follow label directions.

Hydro-Lyte™ w/ GastroCell®

Routines & Wrapping

Can I apply liniment under boots or standing wraps?
  1. Start with clean, dry legs.
  2. Apply a thin layer on intact skin.
  3. Wait until hair is dry-to-touch.
  4. Wrap or boot; recheck after 30–45 minutes for comfort/fit.

Replace with your short wrap how-to clip or GIF.

More: Wrap Method · Daily Liniment Routine

What’s the quick post-ride sequence?

Cool (IceBath™ or CryoSpray®) → dry → thin liniment on legs & large muscles → optional light wrap → recheck.

Safety & Compliance

Are Draw It Out® products FEI/USEF show-aware?

We build with a show-aware mindset (no menthol burn or capsaicin theatrics). That said, rules change and timing matters. Always follow your current rulebook and use label directions.

Show-Safe Overview · Herbal Safety

How do I patch-test for sensitive skin?

Pick a small, hairless spot. Apply a pea-sized amount. Leave uncovered for 24 hours. If redness/hives/heat appear, rinse with cool water and discontinue; consult your vet.

Safety & Skin Sensitivity Guide

Shipping, Subscriptions & Orders

Do you ship to international riders?

Yes—many regions worldwide. Carrier options and rates appear at checkout. Duties/VAT may apply and are set by your country. If your destination isn’t available, message our team and we’ll help route you to a dealer or shipping option.

Find a Dealer

Do you offer subscriptions or “Subscribe & Save”?

Yes on select items. Choose your frequency on the product page to lock-in convenience and savings. You can skip, pause, or cancel anytime from your account before the next charge.

Manage My Account

My box arrived damaged or incorrect—what now?

We’ll make it right. Snap photos of the box, packing slip, and items and message us within 7 days. Depending on the issue, we’ll replace or refund.

Returns & Exchanges · Call: 844-434-6462

Dealers, Events & #TeamDIO

Where can I buy locally or see you at events?

We back independent dealers worldwide and attend major shows. Use our locator or catch us on the road.

Retail Locations · Events

How do I join #TeamDIO or partner with the brand?

Read the expectations first—this isn’t a fan club; it’s a standard. If it serves riders and animals, we’re listening.

#TeamDIO Guidelines · Apply: TeamDIO Elite


Still need a hand?

Tell us your program (age, workload, climate, haul schedule) and what you’ve tried. We’ll offer calm, label-true options you can repeat anywhere.

Take the Product Finder Message Our Team Call: 844-434-6462

Educational support. Not veterinary advice.

Last updated: September 18, 2025