For purchases from drawliniment.com, contact us within 30 days of delivery to request a return, exchange, or store credit for an eligible product that isn’t the right fit.
Unopened and unused products
Items must be in the same condition you received them and in their original packaging. Approved returns receive store credit after the returned item is received and inspected.
Opened or tried horse-care products
Eligible opened horse-care products may receive an exchange or store credit within 30 days of delivery, limited to one opened unit per product, per household.
Send your order number or proof of purchase and tell us what didn’t work for your routine. We’ll review eligibility and provide the next step. Please do not mail used topicals back.
Non-returnable items include:
Gift cards
Downloadable software products
Perishable goods, such as food or flowers
Intimate or sanitary goods
Hazardous materials, flammable liquids, or gases
Health and personal care items specifically marked non-returnable, except eligible horse-care products covered by the opened-product policy above
Except for eligible opened products described above, items that are damaged, missing parts, or otherwise not in their original condition for reasons unrelated to our error are not eligible.
Please contact us before sending anything back. We require your order number or proof of purchase and will provide return instructions after reviewing your request.
All approved refunds are issued as store credit only.
For unopened returns, we’ll notify you of approval or rejection after receiving and inspecting the item. For eligible opened products, we’ll review your request without requiring you to return used topicals.
Approved store credit is issued as a gift certificate or store credit code.
Important Note on Pre-Orders:
All pre-orders are final sale. If a pre-order is canceled for any reason, any approved refund will be issued as store credit only.
If you haven’t received your store credit, check your email, including spam and junk folders. If you still need help, contact sales@drawliniment.com.
Sale items are not eligible for refunds or store credit.
Eligible products that aren’t the right fit may be exchanged under the 30-day policy above. For opened horse-care products, the limit is one opened unit per product, per household.
We also provide support for defective or damaged items. Email sales@drawliniment.com with your order number, a description of the issue, and photos when relevant.
We’ll review your request and provide instructions. Do not ship anything back without authorization, and do not mail used topicals back.
For authorized returns requiring shipment, our return address is:
PO Box 25, Mendon, Utah, 84325, USA
Gift returns follow the same eligibility requirements.
If the item was marked as a gift when purchased and shipped directly to you, approved store credit will be issued to you.
If the item wasn’t marked as a gift, or the gift giver had the order shipped to themselves, approved store credit will go to the original purchaser.
For preference-based returns, you are responsible for return shipping costs. Original shipping charges are non-refundable. If the return is due to our error, we’ll provide shipping instructions and cover the applicable return shipping costs.
For authorized returns valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of a returned package.
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