Never recieved my order
Hi Ashley — that’s definitely not okay, and we appreciate you letting us know. Please send us your order number so we can dig in right away and figure out what happened. We’ll get this sorted ASAP.
Older horses carry our stories. Our job is to keep them comfortable, confident, and moving well—without burn, sting, or drama. Here’s a calm, repeatable plan anchored in sensation-free, show-safe routines.
Spot-test new products. Keep out of eyes and open wounds. Dress for weather so seniors don’t chill after cooling.
Day | Focus | Actions |
---|---|---|
Mon | Reset | AM Gel on legs/back · Post-work IceBath™ + CryoSpray® · Optional wraps |
Tue | Build | AM Gel · Light poles/hillwork · Post-work IceBath™ · Skin check |
Wed | Mobility | AM Gel · Stretch/hand-walk · RESTOREaHORSE®/Rapid Relief as needed |
Thu | Work | AM Gel · Normal ride · Post-work IceBath™ + CryoSpray® |
Fri | Lighten | Short ride/turnout · No-rinse IceBath™ 1:10 sponge-on |
Sat | Show/Trail | AM Gel · Cool-down routine · Wraps per program |
Sun | Recovery | Walk day · Hydro-Lyte™ per label in heat · Hoof/skin check |
Need | Product | How To |
---|---|---|
Full-body cool / quick clean | IceBath™ | 1:10 sponge or RTU spray; air dry—no rinse |
Target hot spots | CryoSpray® | Even coverage until damp; let dry |
Daily legs & big muscles | Draw It Out® 16oz Gel | Thin, even layer; wrap if desired |
Skin challenges | RESTOREaHORSE® / Rapid Relief | Clean, dry skin; thin layer 1–2× daily |
Hydration support | Hydro-Lyte™ | Offer per label with plain water available |
Topicals and routines support comfort; they don’t replace veterinary diagnosis or care.
Brand DNA: Loyalty · Innovation · Story · Deep Care. If it doesn’t serve riders and animals, it doesn’t ship.
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