Never recieved my order
Hi Ashley — that’s definitely not okay, and we appreciate you letting us know. Please send us your order number so we can dig in right away and figure out what happened. We’ll get this sorted ASAP.
Real riders deserve straight talk. We tuned our shipping to be cleaner, faster, and fairer—with a clear free-shipping threshold for the lower 48 and simple paths for everywhere else. Effective now.
Here’s the deal: Orders of $50+ (before tax/discounts) ship Free Economy to the lower 48. No codes—auto-applies at checkout.
Region | Free Threshold | Below Threshold | Notes |
---|---|---|---|
Contiguous U.S. (Lower 48) | $50+ → Free Economy | $6.95 Flat-Rate Economy | Expedited options available at checkout |
Alaska, Hawaii, Puerto Rico | $125+ → Free Economy | Carrier-calculated at checkout | Transit times vary; remote surcharges may apply |
APO/FPO/DPO | N/A | USPS Priority — calculated at checkout | We pack light and sturdy for military mail |
Canada | N/A | Carrier-calculated at checkout | Duties/taxes due on delivery (DDU) |
If your cart contains an item flagged as oversize/heavy, carrier surcharges may override the free threshold. We’ll show it clearly at checkout—no surprises.
Cart | Destination | Shipping | Why |
---|---|---|---|
DiO Gel 16oz + CryoSpray® | Texas (Lower 48) | Free Economy | Cart total ≥ $50 |
IceBath™ 32oz (single) | Ohio (Lower 48) | $6.95 Flat-Rate | Cart total < $50 |
2× DiO Gel 16oz | Hawaii | Free Economy | Cart total ≥ $125 (AK/HI/PR) |
Mixed cart w/ heavy item | Colorado | Carrier-calculated | Oversize/weight surcharge overrides free threshold |
Brand DNA: Loyalty · Innovation · Story · Deep Care. We keep it simple so you can keep your horse comfortable and your rig rolling.
!