I am furious about this shipment, I place d this order in Nov 2024. Sometime in December I get response of undeliverable from tracking service. Finally resent item which came April 2nd. I had to pay an additonal $88 to accept parcel supposedly for brokerage fees and taxes yet I paid the taxes to Draw It Out and paid for shipping. Final insult, half the order is missing the draw it out cream was not in the package. So, I paid a total of $319 for one jug of liniment worth $131. Will I ever do business with Draw It Out again? NO!
Hey there!
First off, we totally hear you—and we’re really sorry for the wild ride you had with this order. That is absolutely not the experience we want anyone to have with Draw It Out®. You trusted us with your hard-earned dollars, and we dropped the ball—plain and simple.
From the shipping delay to those surprise brokerage fees (yikes!), and then not even getting your full order? That’s a triple whammy, and we completely understand your frustration. You should have received your full Draw It Out® cream, no extra costs, and way sooner than April. We’re not okay with that either.
We’re taking your feedback seriously and are already investigating what went sideways in this shipment and fulfillment process. If you haven’t already reached out to our customer care team, please shoot us an email at support@drawliniment.com so we can make this right. Missing items? You bet we’ll fix that. And we’d love to talk about making up for this experience.
We may have messed up this round, but we truly appreciate you giving us the chance to do better.
Thanks for sharing your honest review—we’ll use it to be better.
– Team Draw It Out®
P.S. We promise, next time we’ll deliver like a show pony at a championship—not a runaway cart.
Happy Riding,
The Draw It Out Team