Never recieved my order
Hi Ashley — that’s definitely not okay, and we appreciate you letting us know. Please send us your order number so we can dig in right away and figure out what happened. We’ll get this sorted ASAP.
Stocking up is that cool, even puff after stall time or hauling—usually both hinds. Prevention isn’t complicated: move, cool, coat, and (if it’s your program) wrap. Here’s the no-drama system—no menthol burn, no alcohol sting, no perfumes or dyes.
Keep products out of eyes and open/deep wounds. Allow each layer to dry before the next.
Scenario | What To Do | Products |
---|---|---|
Morning puff after stall | Walk 10–15 min → thin Gel → optional clean wraps | DiO 16oz Gel |
After a hot ride | IceBath™ → CryoSpray® → thin Gel; wraps overnight if needed | IceBath™ · CryoSpray® · DiO 16oz Gel |
Hauling day | Pre-walk + Gel; arrive → walk + IceBath™ → CryoSpray® → Gel | IceBath™ · CryoSpray® · DiO 16oz Gel |
Fly surge (stomping) | Daily fly plan; wipe-on for face/ears; manage rubs | Citraquin™ · Rapid Relief Cream |
Topicals support comfort; they don’t replace diagnosis or treatment.
Brand DNA: Loyalty · Innovation · Story · Deep Care. No warning labels—just relief.
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