Returns & Refunds | Draw It Out® Return Policy

 

 

Returns — Draw It Out® Return Policy

If we messed up, we fix it. If you changed your mind, we’ll steer you right. No runaround—just a clean path to a solution.

Straight Talk Rider-First No Restocking Fees
Start a Return / Exchange Call: 844-434-6462

Last updated:

Need every clause & exception? For the comprehensive policy, dealer notes, and promos, see the Full Returns Policy.

Quick Eligibility Check

You’re Good To Go If…

  • Your order arrived damaged, incorrect, or incomplete (report within 7 days with photos).
  • Your item is unopened and unused within 30 days of delivery.
  • You tried a bottle and it’s not the fit you expected—exchange or store credit available.

Heads Up

  • We don’t ask you to ship used topicals back—barn safety matters. We’ll verify and take care of you.
  • Preference returns (changed your mind) ship at the customer’s expense.
  • Final-sale, discontinued, or gifted promo items may be ineligible for refund.

How Returns & Exchanges Work

Unopened Items — 30 Days

  • Refund to original payment method once received and inspected.
  • Original shipping is non-refundable.
  • Return shipping: customer-paid unless the error was ours.

Opened / Tried Items

  • Eligible for exchange or store credit within 30 days of delivery.
  • Do not mail used topicals back. We’ll verify and issue next steps.
  • Limit: one opened unit per product per household for credit/exchange.

Damaged or Incorrect Orders

  • Snap photos of the box, packing slip, and items.
  • Contact us within 7 days of delivery—replacement or refund on us.
  • We’ll handle the paperwork and make it right.

Gifts, Bundles & Promos

  • Gift returns receive store credit to the recipient.
  • Bundle returns may be prorated; free gifts must be included or credited at value.
  • Final-sale and discontinued items are not eligible for refund.

Dealer & Wholesale Purchases

  • If you bought from a dealer, their policy applies. Start with them.
  • We’re glad to help with product education anytime.
  • Dealers: see the Dealer Toolkit for support.

Refund Timing

  • Once processed, refunds typically post in 3–5 business days (bank timelines vary).
  • We’ll email you when your return or exchange is approved.
Safety First. If a horse appears in distress (fever, non-weight-bearing, one-leg swelling with pain), contact your veterinarian immediately.

Start a Return / Exchange

  1. Have your order number and photos if damaged/incorrect.
  2. Tell us what you’re looking to do (refund, exchange, replacement) and why.
  3. We’ll reply with next steps and, if needed, a return address or label.
Message Our Team Call: 844-434-6462

Please don’t send anything back without an authorization—we’ll get you the right address and instructions.

Looking for the long-form policy and edge cases? Visit the Full Returns Policy.

Returns FAQ

Do you charge restocking fees?

No. We don’t do “gotcha” fees. If it’s a preference return, you cover the ride back; that’s it.

What if I entered the wrong address?

We can try to intercept if you contact us quickly. If a package returns to us, we’ll reship to the corrected address (additional postage applies).

International orders?

Duties and taxes are non-refundable. Return shipping and customs paperwork are the customer’s responsibility unless we made the mistake.

Can I swap for a different product?

Yes—exchanges are often the fastest way to get you dialed. Tell us what you want to try; we’ll line it up.

Policies can change as we learn and grow. This page applies to purchases on drawliniment.com.