Refund Policy | Draw It Out® – Hassle-Free Returns & Exchanges

 

 

 

 

Returns & Exchanges — Rider‑First, No‑BS

If we messed up, we fix it. If you changed your mind, we’ll steer you right. No runaround—just a clean path to a solution.

Straight Talk Rider‑First No Hype
Start a Return / Exchange Call: 844‑434‑6462

Last updated: August 21, 2025

Quick Eligibility Check

You’re Good To Go If…

  • Your order arrived damaged, incorrect, or incomplete (report promptly with photos).
  • Your item is unopened and unused within 30 days of delivery.
  • You tried a bottle and it’s not the fit you expected—we’ll help with an exchange or store credit.

Heads Up

  • We don’t ask you to ship used topicals back—barn safety matters. We’ll verify and take care of you.
  • Preference‑based returns (changed your mind) ship at the customer’s expense.
  • Final‑sale, discontinued, or gifted promo items may be ineligible for refund.

How Returns & Exchanges Work

Unopened Items — 30 Days

  • Refund to original payment method once received and inspected.
  • Original shipping is non‑refundable.
  • Return shipping: customer‑paid unless the error was ours.

Opened / Tried Items

  • Eligible for exchange or store credit within 30 days of delivery.
  • Do not mail used topicals back. We’ll verify and issue next steps.
  • Limit: one opened unit per product per household for credit/exchange.

Damaged or Incorrect Orders

  • Snap photos of the box, packing slip, and items.
  • Contact us within 7 days of delivery—replacement or refund on us.
  • We’ll handle the paperwork and make it right.

Gifts, Bundles & Promos

  • Gift returns receive store credit to the recipient.
  • Bundle returns may be prorated; free gifts must be included or credited at value.
  • Final‑sale and discontinued items are not eligible for refund.

Dealer & Wholesale Purchases

  • If you bought from a dealer, their policy applies. Start with them.
  • We’re glad to help with product education anytime.
  • Dealers: see the Dealer Toolkit for merchandising and support.

Refund Timing

  • Once processed, refunds typically post in 3–5 business days (bank timelines vary).
  • We’ll email you when your return/exchange is approved.
Safety First. If a horse appears in distress (fever, non‑weight‑bearing, one‑leg swelling with pain), contact your veterinarian immediately.

Start a Return / Exchange

  1. Have your order number and photos if damaged/incorrect.
  2. Tell us what you’re looking to do (refund, exchange, replacement) and why.
  3. We’ll reply with next steps and, if needed, a return address or label.
Message Our Team Call: 844‑434‑6462

Please don’t send anything back without an authorization—we’ll get you the right address and instructions.

Returns FAQ

Do you charge restocking fees?

No. We don’t do “gotcha” fees. If it’s a preference return, you cover the ride back; that’s it.

What if I entered the wrong address?

We can try to intercept if you contact us quickly. If a package returns to us, we’ll reship to the corrected address (additional postage applies).

International orders?

Duties and taxes are non‑refundable. Return shipping and customs paperwork are the customer’s responsibility unless we made the mistake.

Can I swap for a different product?

Yes—exchanges are often the fastest way to get you dialed. Tell us what you want to try; we’ll line it up.

Policies can change as we learn and grow. This page reflects our current approach and applies to purchases on drawliniment.com.