We keep things simple, honest, and fair—just like the folks we serve. Here’s everything you need to know about our return and refund policy, including how we handle pre-orders, store credit, exchanges, and more.
🕐 Our 30-Day Return Window
You’ve got 30 days from your purchase date to initiate a return. After that, the barn door’s closed—we can’t offer returns or exchanges past 30 days.
To qualify for a return, your item must be:
Unused
In the same condition you received it
In its original packaging
🚫 What Can’t Be Returned
Some items can’t be returned due to safety, health, or product integrity reasons. This includes:
Gift cards
Downloadable software
Perishables (like food or flowers)
Intimate or sanitary goods
Hazardous or flammable items
Opened health and personal care items
We also can’t accept returns on anything that’s damaged or missing parts not due to our error, or any item sent back after 30 days.
You’ll need your proof of purchase for all returns. And please don’t send products back to the manufacturer—that slows the whole process down.
💳 How We Handle Refunds: Store Credit Only
Let’s be upfront—we don’t issue cash refunds.
All approved returns are refunded as store credit only. You’ll receive a gift certificate or a credit code to use on a future order.
Once we receive and inspect your return, we’ll notify you of the approval (or not). If it’s a yes, you’ll get your store credit shortly after.
🔒 About Pre-Orders: Final Sale
Pre-orders are custom-packed and set aside just for you. Because of that, all pre-orders are final sale.
If you choose to cancel a pre-order, we’ll issue store credit only.
⏳ Missing Your Credit?
Didn’t get your store credit email?
Check your spam or junk folder
Still no luck? Email us at sales@drawliniment.com and we’ll track it down
🏷️ No Refunds on Sale Items
Sale items are already discounted—so they’re not eligible for returns or store credit. All sales are final on discounted goods.
🔁 Defective or Damaged? We’ll Swap It
If your item arrived damaged or defective, we’ll replace it with the same item. Just email sales@drawliniment.com and send it to:
PO Box 25, Mendon, Utah, 84325, USA
🎁 Returning a Gift?
If it was marked as a gift and shipped to you, you’ll get store credit for the value of the return. If it wasn’t marked as a gift, store credit goes to the original purchaser.
📦 Return Shipping Details
You’re responsible for return shipping costs. They’re non-refundable, and if you do receive store credit, we deduct any return shipping fees from that total.
Shipping something worth more than $75? Use a trackable service or insure it—we’re not responsible for items lost in transit.
In Summary
We’re here to treat you right and make things easy. That means:
30-day return window
Store credit only
All pre-orders are final sale (credit only if canceled)
No refunds on sale items
Replacements for damaged/defective items
Have questions or need help? We’re just an email away: sales@drawliniment.com
