Never recieved my order
Hi Ashley — that’s definitely not okay, and we appreciate you letting us know. Please send us your order number so we can dig in right away and figure out what happened. We’ll get this sorted ASAP.
Yes—cooling helps when it’s done right. Start with cool & scrape cycles or a short ice‑boot session, then recheck at 15–30 minutes. If there’s heat + pain, lameness, wounds, fever, or a strong digital pulse—call your veterinarian.
Any red flag above—call your veterinarian.
After cooling, set a 15–30 minute recheck for size, heat, and digital pulse.
Using ice boots? Follow maker directions and limit to ~10–20 minutes total contact.
“Wrap‑ready” = thin gel → absorb → gear on. Keep product out of high‑friction tack contact.
Better to cycle: cool briefly and scrape between passes so fresh cold water can contact the leg. Pooled water warms quickly and is less effective.
Program- and vet‑dependent. Many riders cool after hard efforts and recheck at 15–30 minutes. Follow your veterinarian’s timing for injuries.
Only on intact skin, after full absorption if gel is used. Use even tension with ~50% overlap and recheck at 15–30 minutes.
Reassess workload/footing/travel and repeat the cool‑and‑recheck routine. Recurrent one‑leg swelling or pain warrants a veterinary call.
Educational content. Not a medical device or veterinary advice. Not intended to diagnose, treat, cure, or prevent disease. Consult your veterinarian for medical concerns and follow current show rules.
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