Customer Support

Help Center

Start here for the right support path. Product questions, order questions, dealer access, shipping, returns, package claims, media requests, event support, and routine guidance all route from this page.

The Draw It Out® Help Center routes customers to order support, shipping and delivery information, package claims, product guidance, returns, dealer access, media resources, event sponsorship requests, the Solution Finder, and the contact page.
Contact Support Use Solution Finder Shipping & Delivery Order Help

What do you need help with?

Customer serviceContact Support

Use this when you need help from the Draw It Out® team.

 OrdersShipping & Delivery

Delivery expectations, tracking basics, bulk order notes, and shipping support.

 Package helpOrder Help & Claims

Missing packages, damaged items, wrong items, claim documentation, and next steps.

 Quick answersFAQs

Answers for common product, use, safety, and customer questions.

 Product directionSolution Finder

Not sure where to start? Use the product path guide first.

 DealersWholesale Access

Retailer account setup, dealer program information, and online ordering access.

Support directory

Orders + Shipping

Order support

Use these links for tracking, delivery, damaged shipments, returns, and order questions.

Shipping & DeliveryDelivery timing, tracking, free shipping, and bulk order notes. Order Help & Package ClaimsDamaged, missing, incorrect, or carrier affected shipments. ReturnsRefunds, exchanges, and return guidance. Shipping PolicyFormal Shopify shipping policy. Refund PolicyFormal Shopify refund policy.
Products + Trust

Product confidence

Use these pages to understand product philosophy, safety, ingredients, and brand standards.

Quality PromiseHow Draw It Out® builds trust through practical formulas and clear support. Safety GuideSafe use, show-smart rules, and red flags. Ingredients & Formula PhilosophyHow we think about formula design and ingredient choices. FAQsCommon product, routine, and support questions. Reviews & Real Rider StoriesCustomer stories, routines, and real-world use.
Retailers + Community

Programs and requests

Use these links for dealer access, event support, media requests, and community programs.

Authorized RetailersFind trusted sources and learn why approved sellers matter. Apply for WholesaleDealer application and account review path. Media & Brand ResourcesPress, interviews, podcast requests, and brand information. Event SponsorshipCommunity support, gift code support, and event request guidance. Real Rider PR PackageSubmit real barn photos and stories.

Help Center FAQ

Where should I start if I do not know which product I need?
Start with the Solution Finder. It routes by need and routine rather than forcing you to guess.
Where do I go for shipping or delivery questions?
Use the Shipping & Delivery page for tracking basics, delivery expectations, free shipping information, and bulk order notes.
Where do I go if a package is damaged or missing?
Use the Order Help & Package Claims page. Keep the box, label, packing material, photos, and order number because they may be needed for claim review.
Where do dealers go for access?
Dealers should use the Dealer Partnership Program page for wholesale application and account review.
Where do I send a media, interview, or podcast request?
Use the Media & Brand Resources page and include the outlet, topic, audience, format, timeline, and request details.
Where do event organizers request support?
Use the Event Sponsorship & Community Support page and include the event name, date, location, audience, expected attendance, sponsorship options, and deadline.
Draw It Out®

Show-Safe Relief. Naturally.

We build every product for real riders who care as much as we do. No burn, no sting, no nonsense. Just clean, sensation-free relief built for real horses, real barns, and repeatable routines.

From barn aisle to show ring, Draw It Out® stands for one simple promise. Modern Performance, Proven Calm.

Shop Relief Built for Real Riders
Start Here

Not sure what to do next?

Pick the fastest next step. If you already know what you need, jump straight to the right lane.

Solution Finder Prehabilitation Shop Liniment Gel

Routine first

Built for repeatable routines, not hype.

Real riders

Made for everyday horse people who do the work.

Need help?

Need a quick pointer? Contact us.

I am here for

Liniment timing After ride recovery Daily stiffness Grooming and coat Dog comfort