Missing packages, damaged shipments, wrong items, and carrier issues are frustrating. This page explains what we need so we can help quickly and clearly.
Include your order number, name on the order, email used at checkout, and shipping address.
For damage, include photos of the product, shipping label, box, packing material, and any visible leakage or breakage.
If the issue is carrier related, send the tracking number and describe what the carrier shows versus what happened.
Carrier and shipping protection claims often require clear documentation. In some cases, a signed statement or affidavit may be required before a claim can move forward.
For damaged shipments, the box and packing material can be required for claim review. Throwing them away too early can make a claim harder to verify.
Check the delivery area, household members, barn office, neighbors, and carrier notes first. If it still cannot be located, contact support with your order number and tracking.
Save the box and send photos of the item, package, label, and packing material. Support will review the issue and advise the next step.
Sometimes. Certain carrier or shipping protection claims require a signed statement before the claim can be completed.
Purpose-built horse care for repeatable barn routines without the old-school burn, sting, or heavy medicinal smell. Follow the current product label and verify competition rules before every event.
From the barn aisle to the show pen, Draw It Out® stands for one simple idea. Take care of the horse in front of you.
Pick the fastest next step. If you already know what you need, jump straight to the right lane.
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