Rider-first support

Talk to the people behind Draw It Out®

Order question, package claim, shipping question, product guidance, wholesale application, media request, or event support. Start here and we will point you to the right place without making it harder than it needs to be.

Call 844-434-6462 Send a message Visit Help Center
Pick your path

What do you need help with?

Choose the lane that best fits your question. That helps us answer faster and keeps the right request in the right place.

Open full support directory
Claims

Order Help & Package Claims

Damaged shipments, missing packages, wrong items, carrier issues, and claim documentation.

Start here Shipping

Shipping & Delivery

Delivery expectations, tracking basics, free shipping notes, and bulk order guidance.

Shipping info Support

Send a Message

Use this when you need direct help from the Draw It Out® team.

Contact support Routine

Product Guidance

Not sure which product fits your horse, your schedule, or your routine? Start with the guided Solution Finder.

Find the right routine Wholesale

Apply for a Wholesale Account

For tack shops, feed stores, mobile vendors, and qualified online retailers wanting dealer access.

Start the application Dealers

Dealer Ordering Access

For approved dealers who need wholesale login and online ordering access.

Request access Media

Media & Brand Resources

Press, interviews, podcast requests, approved language, and brand information.

Media request Events

Event Sponsorship

Show support, sponsorship requests, gift code support, awards, and community events.

Event support Local

Find Draw It Out® Near You

Looking for a retailer near you? Use the store locator or learn about authorized retailers.

Find a store
Trust links

Before you buy, partner, or publish

Quality

Quality Promise

How we build trust through practical formulas, grounded language, and real support.

Read promiseRetail

Authorized Retailers

Why buying from drawliniment.com or approved retailers keeps support cleaner.

Learn moreSafety

Safety Guide

Safe use, show-smart rules, and when to stop and call a veterinarian.

Review safety
Important

When it is bigger than product support

If your horse is in distress, feverish, non-weight-bearing, actively bleeding, swelling badly, or showing sudden serious symptoms, call your veterinarian immediately. Product questions can wait. The animal comes first.

Show or rule questions?

We can help you understand how Draw It Out® products are positioned, but governing bodies and event rules can change. Always check the current rules for your class, organization, and event.

Ask support
FAQ

Contact questions

Where should package damage or missing package questions go?

Use the Order Help & Package Claims page and include your order number, tracking number, photos, and any carrier information.

Where should wholesale inquiries go?

New wholesale applicants should use the Dealer Partnership Program page. Existing approved dealers should use the Dealer Online Ordering Access page.

Where do media or podcast requests go?

Use the Media & Brand Resources page and include the outlet, topic, audience, format, timeline, and request details.

Do you answer urgent horse health questions here?

No. For urgent health concerns, call your veterinarian immediately. This page is for product, order, wholesale, event, and general support questions.

Draw It Out® support is built around straight answers, practical routines, and deep care for riders and animals alike.

Draw It Out®

Show-Safe Relief. Naturally.

We build every product for real riders who care as much as we do. No burn, no sting, no nonsense. Just clean, sensation-free relief built for real horses, real barns, and repeatable routines.

From barn aisle to show ring, Draw It Out® stands for one simple promise. Modern Performance, Proven Calm.

Shop Relief Built for Real Riders
Start Here

Not sure what to do next?

Pick the fastest next step. If you already know what you need, jump straight to the right lane.

Solution Finder Prehabilitation Shop Liniment Gel

Routine first

Built for repeatable routines, not hype.

Real riders

Made for everyday horse people who do the work.

Need help?

Need a quick pointer? Contact us.

I am here for

Liniment timing After ride recovery Daily stiffness Grooming and coat Dog comfort