Never recieved my order
Hi Ashley — that’s definitely not okay, and we appreciate you letting us know. Please send us your order number so we can dig in right away and figure out what happened. We’ll get this sorted ASAP.
Inflammation shows up as heat, puffiness, and tenderness—after work, travel, or a misstep. The fix is a calm, repeatable plan: cool the whole horse, target hot spots, then support with a thin, wrap-friendly coat. No menthol burn, no alcohol sting, no perfumes or dyes.
Keep products out of eyes and open/deep wounds. Allow each step to dry before the next.
Window | Normal | Do This | Not Normal → Action |
---|---|---|---|
0–6 hrs | Mild heat/puff; horse comfortable | Run acute routine; walk out 10–15 min; light standing wraps if your program | Won’t bear weight, severe pain, or deep wound → emergency vet |
Evening | Heat down; fill improving or stable | Repeat cooling if warm; thin Gel; clean wraps overnight if needed | One leg hot/painful or swelling spreading → call vet |
Next morning | Cooler, flatter legs; sound at walk | Short walk; thin Gel; return to light work if sound | Persistent heat/pain/lameness → veterinary guidance |
Scenario | What To Do | Products |
---|---|---|
After hard ride | IceBath™ → CryoSpray® → thin DiO Gel; wraps overnight | IceBath™ · CryoSpray® · DiO 16oz Gel |
Stall/haul puff (cool) | Walk 10–15 min → thin Gel → optional clean wraps | DiO 16oz Gel |
Heat wave | Prioritize fast cool; hydration; lighter layers | IceBath™ · CryoSpray® · Hydro-Lyte™ |
Boot rubs on intact skin | Clean/dry; feather-thin soothing layer; adjust gear | Rapid Relief Cream |
Topicals support comfort; they don’t replace diagnosis or treatment.
Brand DNA: Loyalty · Innovation · Story · Deep Care. No warning labels—just relief.
!