Never recieved my order
Hi Ashley — that’s definitely not okay, and we appreciate you letting us know. Please send us your order number so we can dig in right away and figure out what happened. We’ll get this sorted ASAP.
In 3–6 minutes you can reset legs after work: cool the whole horse, target hot spots, then support with a thin, wrap-friendly coat. No menthol burn, no alcohol sting, no perfumes or dyes—just calm, repeatable care horses accept.
Keep products out of eyes and open/deep wounds. Let each step dry before the next.
Area | Cooling | Support | Notes |
---|---|---|---|
Cannons & Tendons | IceBath™ → CryoSpray® | DiO Gel thin layer | Wrap-friendly; check at next change |
Fetlocks | IceBath™ pass | Light Gel | Watch for boot rubs or windpuffs |
Stifles/Hamstrings | IceBath™ → CryoSpray® | Massage a feather-thin coat | Let each layer dry before saddling/blanketing |
Back/Loin | IceBath™ rinse-off pass | Thin Gel as needed | Avoid heavy build-up under pads |
Scenario | What To Do | Products |
---|---|---|
Routine ride | IceBath™ → CryoSpray® (hot spots) → thin DiO Gel | IceBath™ · CryoSpray® · DiO 16oz Gel |
Hard effort | Extend cooling; repeat CryoSpray®; DiO Gel; wraps overnight | IceBath™ · CryoSpray® · DiO 16oz Gel |
Skin rubs/scurf | Clean/dry; feather-thin Rapid Relief; let set before gear | Rapid Relief Cream |
Heat wave | Prioritize fast cool; hydration plan; lighter layers | IceBath™ · CryoSpray® · Hydro-Lyte™ |
Brand DNA: Loyalty · Innovation · Story · Deep Care. No warning labels—just relief.
!