Shipping support

Shipping Policy

Order support, shipping expectations, and where to go when you need product help before or after checkout.

Quick answer: For order help, include your order number when you contact us. For product choice help, use the Solution Finder or Product Use Guides before guessing.

Before you order

Order support

  • Use the contact page for order questions.
  • Include your order number, shipping name, and the best way to reach you.
  • For damaged, missing, or delayed packages, share the carrier information and photos when relevant.

Product safety note

Shipping support cannot replace veterinary or farrier help. For lameness, heat, swelling, wounds, strong digital pulse, colic signs, fever, abnormal breathing, or sudden changes, call a professional first.

Helpful links

Draw It Out®

Show-Safe Relief. Naturally.

We build every product for real riders who care as much as we do. No burn, no sting, no nonsense. Just clean, sensation-free relief built for real horses, real barns, and repeatable routines.

From barn aisle to show ring, Draw It Out® stands for one simple promise. Modern Performance, Proven Calm.

Start Here

Not sure what to do next?

Pick the fastest next step. If you already know what you need, jump straight to the right lane.

Routine first

Built for repeatable routines, not hype.

Real riders

Made for everyday horse people who do the work.

Need help?

Need a quick pointer? Contact us.