Customer Support

Help Center

Start here for the right support path: product questions, order questions, dealer access, shipping, claims, media requests, event support, and routine guidance.

Contact SupportUse Solution Finder

Fast answer: order, shipping, claim, and dealer questions go through support routes. Product choice goes through Solution Finder, Product Comparison Guides, and Product Use Guides. Hydration questions route to Hydro-Lyte®. Mobility questions route to Fluid Flex EQ®. Red flags route to professional care.

What do you need help with?

Product guidance routes

When product support should stop

Call your veterinarian or farrier for lameness, heat, swelling, hoof pain, wounds, colic signs, not drinking, heat illness signs, fever, severe pain, abnormal manure, depression, or sudden change.

Help Center FAQ

Where should I start if I do not know which product I need?

Start with the Solution Finder. It routes by need and routine rather than forcing you to guess.

Where do I go for shipping or delivery questions?

Use the Shipping & Delivery page for tracking basics, delivery expectations, free shipping information, and bulk order notes.

Where do I go if a package is damaged or missing?

Use Order Help & Package Claims. Keep the box, label, packing material, photos, and order number because they may be needed for claim review.

Where do dealers go for access?

Dealers should use the Dealer Partnership Program page. For supplement-specific wholesale, use Wholesale Draw It Out® Nutraceuticals.

© Draw It Out® Horse Health Care Solutions. This page routes support questions to the right next step.

Draw It Out®

Show-Safe Relief. Naturally.

We build every product for real riders who care as much as we do. No burn, no sting, no nonsense. Just clean, sensation-free relief built for real horses, real barns, and repeatable routines.

From barn aisle to show ring, Draw It Out® stands for one simple promise. Modern Performance, Proven Calm.

Shop Relief Built for Real Riders
Start Here

Not sure what to do next?

Pick the fastest next step. If you already know what you need, jump straight to the right lane.

Solution Finder Prehabilitation Shop Liniment Gel

Routine first

Built for repeatable routines, not hype.

Real riders

Made for everyday horse people who do the work.

Need help?

Need a quick pointer? Contact us.

I am here for

Liniment timing After ride recovery Daily stiffness Grooming and coat Dog comfort