Support

Shipping Policy

We work hard to get orders out cleanly and quickly, but shipping is still a real-world process. This page explains how Draw It Out® handles order processing, shipping options, tracking, delays, address issues, and what to do when something does not go as planned.

Contact Us Refund Policy

Quick Summary

Draw It Out® shipping options and rates are shown at checkout, and tracking is typically sent after an order ships.

Delivery timing can vary by carrier, location, weather, and seasonal volume, and address problems are easiest to solve before fulfillment begins.

Order Processing

Orders are processed in the order they are received, subject to inventory availability, payment approval, and normal business operations. Some orders move out quickly. Others may take longer depending on product demand, carrier pickup timing, order complexity, weather, or seasonal traffic.

Shipping speed selected at checkout applies to the carrier portion of delivery, not necessarily the internal processing window before the shipment is handed off.

Important: placing an order does not always mean the package leaves the same day. During launches, promotions, holidays, or severe weather, processing may take longer than usual.

Shipping Methods and Rates

Available shipping methods, estimated delivery windows, and shipping charges are presented during checkout based on the destination, package profile, and current carrier availability.

We may use one or more fulfillment and carrier partners to complete delivery. Carrier selection can vary by order, product mix, or destination.

What affects shipping cost

  • Package weight and dimensions
  • Destination and delivery zone
  • Selected service level
  • Current carrier surcharges or seasonal adjustments

Tracking Your Order

Once your order ships, tracking information is typically sent to the email address used at checkout. Please allow a little time for the carrier system to begin updating after the label is created.

If you do not see your tracking email, check spam, junk, or promotions folders first. If it still is not there, reach out through our Contact Us page and include the name and email used on the order.

Delivery Delays

Estimated delivery dates are just that, estimates. Once a shipment is with the carrier, final transit timing is influenced by route conditions, weather, service disruptions, local delivery volume, scanning gaps, and other carrier-side factors outside our control.

Common reasons a shipment may be delayed

  • Weather events or regional service interruptions
  • Holiday congestion or peak shopping periods
  • Rural route timing or extended carrier handoff windows
  • Address validation issues or access limitations
  • Carrier scans not updating in real time

We will always try to help when a shipment goes sideways, but we cannot guarantee carrier performance once the order has left our hands.

Address Accuracy and Returned Packages

Customers are responsible for providing a complete and accurate shipping address at checkout. Please double check street numbers, apartment or unit details, barn names, and ZIP codes before submitting the order.

If you notice an error after ordering, contact us immediately. We may be able to update the address before fulfillment is complete. Once a shipment has been processed or transferred to the carrier, address correction or rerouting may not be possible.

If a package is returned to sender

  • We may contact you for an updated address.
  • Additional shipping charges may apply for reshipment.
  • Refund handling, if applicable, may exclude original shipping charges.

Delivered but Missing, Lost, or Damaged Packages

If tracking shows delivered but the package is not where you expected, please check around the delivery area, with neighbors, family members, barn staff, front office personnel, or anyone else who may have accepted it.

If a package appears lost, stalled, or damaged in transit, contact the carrier first when appropriate, then contact Draw It Out® support with your order details so we can help review next steps.

Resolution may depend on the carrier record, the delivery scan history, and the condition of the shipment at the time the issue is reported.

International Orders

International shipping availability can vary by country and current checkout configuration. When international service is available, duties, taxes, import fees, customs clearance, and local handling requirements may apply and are the responsibility of the recipient unless otherwise stated during checkout.

Customs processing can add time that is outside normal carrier estimates. We cannot control customs timelines, local inspections, or country-specific import restrictions.

Need Help?

When you reach out, include the order name, email address used at checkout, and any tracking details you already have. That gives us the fastest shot at helping you without unnecessary back and forth.

Contact Us Start with support if you need help with a shipment, address issue, or tracking question. Refund Policy Read return eligibility, exclusions, and the process for approved returns. Solution Finder Need help choosing the right product while you are here? Start here.

Shipping Policy FAQs

When will my order ship?
Most orders move through processing before shipment, and delivery timing depends on the carrier, destination, weather, and order volume. The most accurate shipping options and estimated timing appear at checkout.
How do I track my order?
Once your order ships, tracking is typically sent to the email address used at checkout. If you do not see it, check spam or promotions folders before reaching out.
What if I entered the wrong shipping address?
Contact Draw It Out® as quickly as possible. Address changes may be possible before fulfillment, but once a package is in carrier hands, rerouting is not guaranteed.
What if my package is delayed, lost, or marked delivered but missing?
Carrier delays can happen, especially around holidays, severe weather, or high-volume periods. If tracking appears stalled or a delivered package cannot be located, first check around the delivery area and with household members or barn staff, then contact the carrier and Draw It Out® support for help.
Do you ship internationally?
International availability, duties, taxes, customs handling, and delivery timeframes may vary by destination. Final options and charges are shown during checkout when available.
Where can I read your return policy?
Return eligibility, exceptions, and return instructions are covered on the Refund Policy page.

This policy may be updated from time to time to reflect operational changes, carrier conditions, or store policy updates.

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