Love this product!
Payton, thank you so much. We’re glad the 16oz Gel is working well for you and your horse. We appreciate you taking the time to leave a review.
Missing packages, damaged shipments, wrong items, and carrier issues are frustrating. This page explains what we need so we can help quickly and clearly.
Include your order number, name on the order, email used at checkout, and shipping address.
For damage, include photos of the product, shipping label, box, packing material, and any visible leakage or breakage.
If the issue is carrier related, send the tracking number and describe what the carrier shows versus what happened.
Carrier and shipping protection claims often require clear documentation. In some cases, a signed statement or affidavit may be required before a claim can move forward.
For damaged shipments, the box and packing material can be required for claim review. Throwing them away too early can make a claim harder to verify.
Check the delivery area, household members, barn office, neighbors, and carrier notes first. If it still cannot be located, contact support with your order number and tracking.
Save the box and send photos of the item, package, label, and packing material. Support will review the issue and advise the next step.
Sometimes. Certain carrier or shipping protection claims require a signed statement before the claim can be completed.
We build every product for real riders who care as much as we do. No burn, no sting, no nonsense. Just clean, sensation-free relief built for real horses, real barns, and repeatable routines.
From barn aisle to show ring, Draw It Out® stands for one simple promise. Modern Performance, Proven Calm.
Pick the fastest next step. If you already know what you need, jump straight to the right lane.
!