Never recieved my order
Hi Ashley — that’s definitely not okay, and we appreciate you letting us know. Please send us your order number so we can dig in right away and figure out what happened. We’ll get this sorted ASAP.
Hours of standing, vibration, and heat under gear add up—so legs may look fuller when you swing the doors open. The fix is calm and quick: walk out, cool smart, target hot spots, then support with a thin, wrap-friendly coat. No menthol burn, no alcohol sting, no perfumes or dyes.
Keep products out of eyes and open/deep wounds. Let each step dry before the next.
Window | Normal | Do This | Not Normal → Action |
---|---|---|---|
Hour 0–1 | Warmth and even puff; horse comfortable | Run arrival routine; offer water + electrolytes per label | Won’t bear weight, severe pain, or deep wound → emergency vet |
Evening | Heat down; fill improved or stable | Thin Gel; clean wraps if your program; short walk set | One leg hot/painful or swelling spreading → call vet |
Next Morning | Cooler, flatter legs; sound at walk | Light work or turnout; continue thin support | Persistent heat/pain/lameness → veterinary guidance |
Scenario | Play | Products |
---|---|---|
Short haul (≤3 hrs) | Walk out → IceBath™ quick pass → thin Gel | IceBath™ · DiO 16oz Gel |
Long haul (4+ hrs) | Walk out → IceBath™ → CryoSpray® hot spots → thin Gel → clean wraps overnight | IceBath™ · CryoSpray® · DiO 16oz Gel |
Hot weather haul | Prioritize fast cooling & hydration; avoid heavy layers | IceBath™ · Hydro-Lyte™ |
Situation | What To Do | Products |
---|---|---|
Even puff both hinds | Walk 10 min → IceBath™ → CryoSpray® (if warm) → thin Gel | IceBath™ · CryoSpray® · DiO 16oz Gel |
Hard work after haul | Extend cooling; repeat CryoSpray® once dry; thin Gel; wraps overnight | IceBath™ · CryoSpray® · DiO 16oz Gel |
Boot rubs (intact skin) | Clean/dry; feather-thin soothing layer; adjust gear | Rapid Relief Cream |
Topicals support comfort; they don’t replace diagnosis or treatment.
Brand DNA: Loyalty · Innovation · Story · Deep Care. Ride hard. Haul smart. Care steady.
Follow label directions. Keep products out of eyes and out of open/deep wounds.
!