Wholesale Terms & Conditions

Account approval and maintenance

• Wholesale status is granted at Draw It Out®’s discretion to legitimate retailers, veterinarians, farriers, tack shops, distributors, and qualifying program operators.
• Application materials may include business information, resale certificate or tax ID, sales channels, references, and storefront or listing verification.
• Partners must notify Draw It Out® within 10 days of material changes in ownership, address, payment method, or sales channels.
• Wholesale approval is non-exclusive and non-transferable unless otherwise agreed in writing.

How orders are handled

• Orders may be placed through approved dealer channels, including dealer portal and approved email ordering methods.
• Minimums, case packs, and line-sheet requirements may apply.
• Orders are accepted only when confirmed in writing or shipped.
• Draw It Out® may reject, allocate, partially ship, or backorder based on availability unless the order is marked ship complete.
• Orders that are already picked or packed may not be changed or canceled without written consent.

Public price standards

• Current wholesale pricing is governed by the current line sheet or dealer portal.
• Public advertised pricing must comply with the current MAP Policy Guide.
• Brand-run promotions may be mirrored only within the dates and mechanics explicitly announced by Draw It Out®.
• Private targeted offers may be used only when they do not create visible public sub-MAP pricing.

Standard payment framework

Freight and delivery standards

• Shipping method is carrier-calculated unless otherwise agreed in writing.
• Title and risk of loss pass at the shipping point when the carrier receives the goods, unless a separate written agreement states otherwise.
• Estimated lead times and ship dates are not guaranteed.
• Freight damage should be noted with the carrier at delivery and reported promptly.

Receiving and claims process

• Partners must inspect shipments upon receipt.
• Shortages, concealed damage, and mis-ships must be reported within 5 business days with photos and PO or invoice reference.
• Returns require a Return Merchandise Authorization.
• Unauthorized returns may be refused.
• Opened, closeout, expired, custom, or non-resalable product is not returnable unless the error originated with Draw It Out®.

Assets, copy, and claims boundaries

• Only approved logos, product images, and official brand copy may be used.
• Medical, drug-like, cure, or disease-treatment claims are not allowed.
• Where applicable, safety language such as intact-skin-only, external-use-only, and keep-out-of-eyes guidance must be preserved.
• User-generated content and ambassador disclosures must follow current FTC requirements and the Team DIO™ Policy.

Marketplace activity requires written authorization

• No Draw It Out® product may be listed on a marketplace without written approval.
• Listings must use the correct ASIN or equivalent listing structure where applicable.
• Duplicate listings, unauthorized bundles, and variant structures used to bypass policy are not allowed.
• Marketplace-visible pricing, badges, strike-throughs, and coupons must remain MAP compliant.

Regulatory and operational compliance

• Partners are responsible for compliance with applicable advertising, labeling, tax, privacy, and channel laws.
• Bribery, kickbacks, and unlawful inducements are prohibited.
• Sales or shipments to sanctioned parties or destinations are prohibited.
• Upon reasonable notice, partners must cooperate with documentation requests related to MAP or channel-compliance review.

Liability framework

• Products are warranted to materially conform to Draw It Out® specifications at shipment.
• Except as expressly stated, products are otherwise provided as is to the maximum extent permitted by law.
• Partners indemnify Draw It Out® against claims arising from misuse, mislabeling, unauthorized claims, improper storage, or non-compliance.
• Total liability is limited to the amounts paid for the affected products in the 6 months preceding the claim.
• Indirect, special, incidental, punitive, and consequential damages are excluded to the maximum extent permitted by law.

Traceability and cooperation

• Partners must cooperate with any recall, quarantine, or field action directed by Draw It Out®.
• Partners must maintain sell-through records sufficient to support customer notification if needed.

Account status

• Wholesale status may be suspended or terminated by either party upon written notice, with or without cause, unless otherwise stated in a separate written agreement.
• Immediate suspension may occur for unpaid invoices, MAP violations, unauthorized marketplace activity, or other material non-compliance.
• After termination, the partner must stop representing itself as authorized and stop using brand assets, except as expressly allowed for compliant sell-through of remaining inventory.

General contract terms

• Nothing in these terms creates a franchise, joint venture, or agency relationship.
• Accounts and rights may not be assigned without written consent.
• Notices may be delivered by email on file or through approved dealer channels.
• Neither party is liable for delay caused by events beyond reasonable control.
• If any term is unenforceable, the remainder remains in effect.
• These terms may be updated by posting a revised effective date on this page. Continued ordering after the effective date constitutes acceptance.
• These terms, together with the dealer agreement, line sheet, MAP policy, and other posted partner policies, form the controlling policy set.

Wholesale help and policy support

For purchase-order questions, invoice issues, account support, or policy clarification, use the dealer support contact path below.