Draw It Out® ships horse and animal care products with clear checkout pricing, tracked delivery options, and direct support when something needs attention.
Most retail orders move into fulfillment as quickly as possible during normal business operations. High-volume periods, show season, and major promotions can extend processing time.
Timing depends on carrier route, destination, weather, holidays, and order size. Once scanned by the carrier, tracking is the best source for movement updates.
Large orders, gallons, case packs, and wholesale shipments may use different packing or freight handling than small retail orders.
Qualifying U.S. retail orders receive free economy shipping when the merchandise subtotal is $50 or more after discount codes, credits, and promotions are applied. If a code drops the subtotal below $50, shipping may return at checkout.
The clean fix is to add a useful stocked item or choose a $50+ routine—not filler. Wholesale, Canadian, oversized, and special-handling orders may follow different rates.
Once a package is with the carrier, carrier scans and delivery updates come from the carrier network. We will still help when a shipment needs support.
When shopping in the Canada market, storefront prices are displayed in CAD. Available shipping charges and applicable taxes and duties are shown during checkout before you place the order.
Cross-border delivery timing varies by province, destination, carrier, weather, and customs processing. Orders that ship cross-border use tracking when available.
Free-shipping eligibility uses the merchandise subtotal after discounts and credits. If the adjusted subtotal falls below $50, shipping may appear again. Keep the post-discount merchandise subtotal at $50 or more to qualify for everyday free U.S. economy shipping.
Shop in the Canada market for CAD storefront pricing. Available shipping charges and applicable taxes and duties are shown at checkout. Delivery timing varies by destination and carrier. If you would rather buy locally, use the Canadian dealer locator or email hello@drawliniment.com.
Tracking is normally sent by email after fulfillment. If you cannot find it, contact support with your order number.
Save the item, box, label, packing material, and photos. Then use Order Help & Package Claims or contact support so the claim process can be started.
Not always. Wholesale orders, case packs, and bulk shipments may require different packing, carrier selection, or freight handling.
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